Self-exclusion and time-outs
Self-exclusion is a request to be blocked from gambling for a set period. It is the strongest tool a casino account offers, and it exists for moments when limits are no longer enough. You do not need to justify the decision to anyone. This page explains the options, what to expect and how to make the break hold.
Time-out or self-exclusion?
| Option | Typical length | What it is for |
|---|---|---|
| Time-out / cooling-off | Hours to several weeks | A short pause after a heavy session or during a stressful period |
| Self-exclusion | Months to years, sometimes permanent | A longer stop when play has become a problem |
| Account closure | Indefinite | Ending the relationship with the casino; may not block a new sign-up |
Available periods and names are set by the operator. Look in the account settings under responsible gambling, or ask the help desk if the option is missing. During a self-exclusion the casino normally refuses log-in for play, stops marketing messages and should not allow you to reopen the account early.
Step by step
- Withdraw or note any balance you want to keep; ask the help desk how remaining funds are handled.
- Choose the exclusion period in the account settings or request it in writing.
- Save the confirmation message.
- Unsubscribe from casino newsletters and delete casino apps and bookmarks.
Bonuses, free spins and pending features
Active bonuses and unfinished wagering are usually cancelled when an exclusion starts. Unused free spins, tournament entries and loyalty points may also be lost. That can feel like a reason to «finish the bonus first» — it is not. The loss of a bonus is part of the cost the exclusion is meant to stop. Likewise, there is no reason to wait for a Hold and Win feature or a jackpot to «come»: past rounds do not make the next one more likely.
Beyond one casino
Excluding at one operator does not stop other sites. Several measures help:
- Check whether your country runs a national self-exclusion register; the regulator's website usually describes it.
- Install gambling-blocking software on your phone and computer.
- Ask your bank whether it can block gambling transactions on your card.
- Tell someone you trust about the decision.
Support during the break
Gambling Therapy (gamblingtherapy.org) offers free online support and forums in many languages. Gamblers Anonymous (gamblersanonymous.org) holds meetings in many countries and online. Both are open to family members as well.
When the period ends
Some casinos reopen an account automatically after a fixed period; others require a request and a waiting time. Before returning, ask yourself whether the reasons for the break are still present. If they are, extend it.